To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click 'Start'
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 28 days of receipt of your shipment. All items must be:

  • In their original condition
  • Unworn and unwashed
  • In the original packaging

Are there any charges for return?

  • You are responsible for the charges of the return shipping and the original shipping charges are non-refundable
  • Hart Von Hern will only be responsible for shipping costs if the item is faulty or damaged. Original shipping charges will also be refunded in this case.

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3 to 5 working days.
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